US and International Ordering Facts, Warranty and Repair Info, Shipping Facts and Repair & Warranty Info

Do I need an actual PAYPAL account to order items from your company?

No, you do not require ANY PAYPAL Account to make a Credit Card purchase.

After you have selected your items and by pressing the  'ADD TO CART' buttons or by selecting the 'BUY IT NOW' links on our WebPages, the system will send you over to a SECURE PAYPAL HTTPS page that is administered by PAYPAL. You will see a place to provide your PAYPAL USER NAME and PASSWORD.  If you do not wish to use your PAYPAL ACCOUNT (or do not have one) and wish to pay by means of most Credit Cards, please look to the left of the LOG IN AREA and you will see a box to check labeled "I don't have or wish to use a PAYPAL ACCOUNT at this time" click here and it will send you to a separate  Credit Card input field. Once there, fill out everything and submit your payment.

Please make sure you add your telephone number to the fields or in the comments areas so we can call you to update you on your order.

I paid through the new Google Cart System and it automatically CANCELLED my order within 24 hours. What happened?

Answer: GOOGLE CHECKOUT has detected a possible mismatch or worst case scenario a fraudulent use of a Credit Card.

If you are the actual card holder and still want to re-order, please email us ASAP at the CONTACT US link section above.

ALL ORDERS:

PAC -ORG usually stocks most items, but many items are special order and require a 4-7 day in-house delivery and set-up time BEFORE we can ship your entire order. If you request (and pay the extra shipping & handling costs) we will ship partial orders on request.

SPECIAL ORDERS:

Some Scientific Equipment and Systems are not normally stocked here in our small warehouse. These INCLUDE all NST-120 and International NST-220 units. In these cases, there is a *SPECIAL ORDER notice placed by each item throughout our website. These special order systems and accessories require a 4-7 WORKING  day delivery to reach our technicians. Orders that have been delayed by this period are automatically moved to the head of the line in processing once we get the items and can outfit them to a customer's lab particular needs.

PAYMENTS:

BEFORE WE CAN SHIP YOUR ORDER, your payment must be VERIFIED and settled into our account system prior to your shipment being mailed.

Often times International Payments cannot be verified and our system may place an automatic hold on your order. This hold usually lasts 3 to 5 days, but has lasted up to thirty days in rare instances. The automatic hold is sometimes  necessary to reduce fraudulent credit cards and theft.

If you do not want the possible 30 day hold, you may opt for completing a SECURE BANKWIRE TRANFSER.

For all USA and International Sales, we accept VISA, MasterCard, American Express and Discover Card without charging our customers and field researchers any card fees. International customers are required to pay a 1.5% International Card Transaction fee that we have no control over.

For US Payments we can also accept PAYPAL from VERIFIED USERS with VERIFIED ADDRESSES. All PAYPAL transactions are subject to PAYPAL's 3.5% transaction fee. Unfortunately we cannot waive this fee.

For International Payments with KNOWN Customers or Field Researchers, we MAY accept PAYPAL on a limited and secure basis from PAYPAL from VERIFIED USERS with VERIFIED ADDRESSES. All PAYPAL transactions are subject to PAYPAL's 3.5% transaction fee. Unfortunately we cannot waive this fee. We prefer that all International Users pay via Credit Card via secure PAYPAL whenever possible.

For International Customers who wish to use secure BANKWIRE transfers, we will accept the BANKWIRE at the daily exchange rate PLUS these additional fees:  0-$1000   Fee: $25 exchange rate flat fee.  $1000-$3000  Fee: $29 exchange rate flat fee. Please email us for more information if interested in a BANKWIRE PAYMENT to mfp.pacific@gmail.com

SHIPPING:

We ship all USA packages UPS GROUND, 1st Class, Parcel Post and USPS PRIORITY AIRMAIL, whichever is most economical to both the customer and PAC-ORG-LABS. Our ordering system automatically sets a basic rate. Example: A customer orders 1 pair of electrodes, the base rate will be $4.50, it would be wise for the customer to order many pairs of electrodes and get the same basic rate shipping up to several ounces. Customers might actually see their single pair of electrodes come by way of a 1st class envelope with only a $1.20 worth of postage instead, but will still be charged the base rate by our system.

HANDLING CHARGE:

We charge a large box or multiple box handling charge for any order over 20 lbs. This fee can be as high as $15.00 for large boxes over 30 pounds.

INTERNATIONAL SHIPPING: 

We only ship USPS AIRMAIL PRIORITY for all parcels up to 69 lbs.  UPS (United Parcel)  or FEDEX is not available to ANY customer, for any reason.

PACKAGE INSURANCE: Packages are only insured at the base rate (the rate the VALUE is set to, minus 50% values as set by USPS. If you want full value insurance YOU MUST TELL US so that we can add it in your QUOTE and at time of shipping.

If we do self insure any systems or item, it will be for exact REPLACEMENT VALUE of the basic part.

CUSTOMS:

The customer is FULLY RESPONSIBLE for all CUSTOMS REGULATIONS, IMPORT FEES and COSTS. Customer is also responsible to check to make sure that items and systems are legal to import and use. Customer will fully hold PAC-ORG-LABS harmless in all dealings with your local Custom's Department.

CUSTOMER is responsible for CORRECT SHIP TO INFO.

IF any item gets sent back to us for any reason that is out of PAC-ORG-LABS control, the customer will have to pay the return shipping and processing fees plus pay the re-send shipping fees BEFORE  their order will be resent.

DAMAGES FROM SHIPPING:

Once the parcel safely leaves our shipping desk, the parcel and it's contents become the property of the CARRIER until delivery is made. Once delivery is made, QUICKLY INSPECT the box for damages. If at all damages or items are rattling around, make the DELIVERY PERSON WAIT until you open and verify that the parcel was not damaged in transit. ALL DAMAGE CLAIMS MUST BE MADE TO THE CARRIER and not to PAC-ORG-LABS.

ALL RETURN REQUESTS MUST BE MADE IN WRITING (EMAIL) WITHIN 30 (thirty) DAYS after receiving your PACKAGE.

*Special Ordered Systems and all International Orders are currently refundable.

**The period begins when the USPS or UPS stated they delivered the package.

Dissatisfaction Return Policy

Please make sure you are ordering what you want, right from the start, as many items and systems offer a no return policy.

Pac-Org Distributing wants you to be happy with your purchase, however, we do not offer any sort of Trial Period examination or testing of our systems or products without PRIOR (before the sale) written authorization by a Supervisor at PAC-ORG LABS.

If you are dissatisfied with your PURCHASE for any actual reason that is reasonable and not for a warranty issue, we may be able to assist you if you contact us within 30 days of getting your package. Some options may be that we will allow you to upgrade to another system or product at no cost or at a discounted cost (depends on he item and situation). Either way, the customer is responsible for shipping costs required to send the item back to us AND for the shipping costs we incur to make a replacement or upgrade.

(most Special Orders and International Orders are not allowed to use this return policy)

If you contact us within the prescribed 30 day period and we allow a refund, it will be using the follow Return Policy below.

Any dissatisfaction refund will be made back to the original purchaser MINUS  the FOLLOWING:

1- all returns (other than warranty issues) shall be charged a MANDATORY 15% restocking fee (non-negotiable)

2- minus the Original Shipping, Packing and Insurance Fees we incurred in the first place as well as,

3- minus the Original Credit Cards Fees of between 3.5% for MasterCard & VISA  to 3.75% for AMEX and 3.50% for PAYPAL

(Credit Card Fee's are also non-refundable in most cases)

4- All Returns for replacement, upgrades or refunds must be returned in fully resalable condition, this means the item cannot have any marks, dents, scuffs, dings, broken cords, worn down knobs or labels, no tarnished or bent up metals or other items which have to be fixed or reconditoned.

Colloidal Liquid Products must be returned UNOPENED and SEALED.

Customer pays SHIPPING BOTH WAYS if item is being returned, refunded or upgraded and is not a verified warranty issue.

If a verified warranty replacement, the customer only pays shipping back to our depot.

PAC-ORG will then pay the shipping costs of the warrant return out to the customer. *CONUS only.

5- If you send a product back for refund and it is not in sellable condition, we are authorized under these terms and by your acceptance of these terms by continuing to proceed with your order, that Pac-Org is authorized to charge you a nominal reconditioning or replacement fee of the affected part, metals, etc, up to 100% of it's original value.

6- Terms for these legalities will be concluded in the Courts of Washington County, Oregon, depending on where you unit was shipped from.

7- CREDIT CARD CHARGE BACKS initiated by you, without CONTACTING Pac-Org first, will not be tolerated. We, as the MERCHANT, will dispute ANY CREDIT CARD CHARGE BACKS unless you send back your ENTIRE PACKAGE, including ALL accessories FIRST for inspection.

It should be noted that we as the Merchant will exercise our right to old any charge-back for up to 30 days under the law to dispute any UNAUTHORIZED CHARGEBACK initiated by any CUSTOMER. If for some reason your bank is able to capture an unauthorized charge back, we reserve the right to re-bill your card automatically ONCE AGAIN to re-capture the funds while the dispute period of 30 days is going on. We want to be fair, but we will not allow ABUSE or FRAUDULENT Orders to interfere with this RETURN POLICY. Unlawful chargeback's and failure to return the products under the terms of this policy will result in legal action. You will be reported to your LOCAL ATTORNEY GENERALS OFFICE and or your LOCAL POLICE DEPARTMENT and charged with theft.

To use this RETURN POLICY:

Step 1: CONTACT us via EMAIL or the PHONE for RETURN AUTHORIZATION NUMBER (MANDATORY or your package will NOT BE accepted and you will be charged twice by your carrier to resend it again)

*Money back refund will be made at Pac-Org Labs own discretion, after inspection of the merchandise.

Pac-Org Labs reserves the right to send refund in Check or Money Order form, or via Charge Back onto your Original Credit Card. ALL Charge Card refunds are subject to a $15 fee.