ORDERING FACTS

ALL ORDERS:

PAC -ORG usually stocks most items, but many items are special order and require a 4-10 day in-house delivery and set-up time BEFORE we can ship your entire order. If you request (and pay the extra shipping & handling costs) we will ship partial orders on request.

SPECIAL ORDERS:

Some Scientific Equipment and Systems are not normally stocked here in our small warehouse. These INCLUDE all PS-SERIES Power supplies as well as the NST-120 and International NST-220 units. In these cases, there is a *SPECIAL ORDER notice placed by each item throughout our website. These special order systems and accessories require a 4-10 WORKING  days for building & testing.  Orders that have been delayed by this period are automatically moved to the head of the line in processing once we get the items and can outfit them to a customer's lab particular needs.

PAYMENTS:

BEFORE WE CAN SHIP YOUR ORDER, your payment must be VERIFIED and settled into our account system prior to your shipment being mailed.

Often times International Payments cannot be verified and our system may place an automatic hold on your order. This hold usually lasts 3 to 5 days, but has lasted up to thirty days in rare instances. The automatic hold is sometimes  necessary to reduce fraudulent credit cards and theft.

If you do not want the possible 30 day hold, you may opt for completing a SECURE BANKWIRE TRANFSER.

For all USA and International Sales, we accept VISA, MasterCard, American Express and Discover Card without charging our customers and field researchers any card fees. International customers are required to pay a 1.5% International Card Transaction fee that we have no control over.

For US Payments we can also accept PAYPAL from VERIFIED USERS with VERIFIED ADDRESSES. All PAYPAL transactions are subject to PAYPAL's 3.5% transaction fee. Unfortunately we cannot waive this fee.

For International Payments with KNOWN Customers or Field Researchers, we MAY accept PAYPAL on a limited and secure basis from PAYPAL from VERIFIED USERS with VERIFIED ADDRESSES. All PAYPAL transactions are subject to PAYPAL's 3.5% transaction fee. Unfortunately we cannot waive this fee. We prefer that all International Users pay via Credit Card via secure PAYPAL whenever possible.

For International Customers who wish to use secure BANKWIRE transfers, we will accept the BANKWIRE at the daily exchange rate PLUS these additional fees:  0-$1000   Fee: $25 exchange rate flat fee.  $1000-$3000  Fee: $29 exchange rate flat fee. Please email us for more information if interested in a BANKWIRE PAYMENT to mfp.pacific@gmail.com

SHIPPING:

We ship all USA packages UPS GROUND, 1st Class, Parcel Post and USPS PRIORITY AIRMAIL, whichever is most economical to both the customer and PAC-ORG-LABS. Our ordering system automatically sets a basic rate. Example: A customer orders 1 pair of electrodes, the base rate will be $4.50, it would be wise for the customer to order many pairs of electrodes and get the same basic rate shipping up to several ounces. Customers might actually see their single pair of electrodes come by way of a 1st class envelope with only a $1.20 worth of postage instead, but will still be charged the base rate by our system.

HANDLING CHARGE:

We charge a large box or multiple box handling charge for any order over 20 lbs. This fee can be as high as $15.00 for large boxes over 30 pounds.

INTERNATIONAL SHIPPING: 

We only ship USPS AIRMAIL PRIORITY for all parcels up to 69 lbs.  UPS (United Parcel)  or FEDEX is not available to ANY customer, for any reason.

PACKAGE INSURANCE: Packages are only insured at the base rate (the rate the VALUE is set to, minus 50% values as set by USPS. If you want full value insurance YOU MUST TELL US so that we can add it in your QUOTE and at time of shipping.

If we do self insure any systems or item, it will be for exact REPLACEMENT VALUE of the basic part.

CUSTOMS:

The customer is FULLY RESPONSIBLE for all CUSTOMS REGULATIONS, IMPORT FEES and COSTS. Customer is also responsible to check to make sure that items and systems are legal to import and use. Customer will fully hold PAC-ORG-LABS harmless in all dealings with your local Custom's Department.

CUSTOMER is responsible for CORRECT SHIP TO INFO, including delivery telephone number and accurate email address for customs.

IF any item gets sent back to us for any reason that is out of PAC-ORG-LABS control, the customer will have to pay the return shipping and processing fees plus pay the re-send shipping fees BEFORE  their order will be resent.

DAMAGES FROM SHIPPING:

Once the parcel safely leaves our shipping desk, the parcel and it's contents become the property of the CARRIER until delivery is made. Once delivery is made, QUICKLY INSPECT the box for damages. If at all damages or items are rattling around, make the DELIVERY PERSON WAIT until you open and verify that the parcel was not damaged in transit. ALL DAMAGE CLAIMS MUST BE MADE TO THE CARRIER and not to PAC-ORG-LABS.

WARRANTY & REPAIRS

The following warranties apply to all units sold after 01/2010.

Previous PrideLabs Customers Warranties, Guarantees have expired with the dissolvent of PrideLabs.

All new warranties for current systems are to be honored by Organix Technologies, LLC (A Limited Liability Corporation).

PS-10 and PS-20  both carry a 10 Year Parts & Labor warranty and is offered by PAC-ORG-LABS Directly.

Your unit will be repaired or replaced at our discretion. We reserve the right to update and upgrade hardware, firmware, jacks, leads, switches, timers, etc at the time of repair. If we decide an upgrade of these items is called for, we will normally do any upgrades at the time of warranty service free of charge.

PS-50, PS-75, PS-120, PS-199, PS-400 and PS-500 are all built and warranted by their actual manufacturers, and not PAC-ORG-LABS or DIGIPRO. Please refer to your System Guide for information on how to obtain an Return Auth Number . The normal warranty period is 1 year parts & labor or as prescribed by the units manufacturer.

PS-1000, PS-1500 and PS-2000 all carry a 1 Year Parts & Labor warranty on the LVDC and control sections of these units. Embedded HVAC NST-120 or NST-220 modules both fall under their own manufactures warranty, which is usually 1 year parts & labor.

NST-120 and NST-220 units are made by Scott France Co. and should be returned directly to that manufacture, not PAC-ORG-LABS. Please see your NST Guides for more information.

Customers are responsible to pay for shipping (including insurance) to get the units back to PAC-ORG-LABS, or the other manufacture.

Other items, such as colloidal products, electrodes, arc bars, glass pipettes, rods, air pumps, tubing, accessories and other 'usable items' are not covered under any warranty period.

If you want any repairs made and your unit is outside the warranty period, please do not hesitate to call or email us. We might be able to help you get it repaired or replaced at dealer cost. We promise to sell you replacement items down the road at a discount, to keep you always up and running. You always will have the opportunity to TRADE UP to a better unit. Just ask us about that possibility.

5- If you send a product back for refund and it is not in sellable condition, we are authorized under these terms and by your acceptance of these terms by continuing to proceed with your order, that Pac-Org is authorized to charge you a nominal reconditioning or replacement fee of the affected part, metals, etc, up to 100% of it's original value.

6- Terms for these legalities will be concluded in the Courts of Washington County, Oregon, depending on where your unit was shipped from.

7- CREDIT CARD CHARGE BACKS initiated by you, without CONTACTING Pac-Org first, will not be tolerated. We, as the MERCHANT, will dispute ANY CREDIT CARD CHARGE BACKS unless you send back your ENTIRE PACKAGE, including ALL accessories FIRST for inspection.

It should be noted that we as the Merchant will exercise our right to old any charge-back for up to 30 days under the law to dispute any UNAUTHORIZED CHARGEBACK initiated by any CUSTOMER. If for some reason your bank is able to capture an unauthorized charge back, we reserve the right to re-bill your card automatically ONCE AGAIN to re-capture the funds while the dispute period of 30 days is going on. We want to be fair, but we will not allow ABUSE or FRAUDULENT Orders to interfere with this RETURN POLICY. Unlawful chargeback's and failure to return the products under the terms of this policy will result in legal action. You will be reported to your LOCAL ATTORNEY GENERALS OFFICE and or your LOCAL POLICE DEPARTMENT and charged with theft.