US and International Ordering Facts, Warranty and Repair Info, Shipping Facts and Repair & Warranty Info

CLICK HERE FOR OTHER SHIPPING, REPAIR, WARRANTY INFO not covered here

Thank you for your interest in Pacific Organix and our DIGIPRO line of Scientific Power Supplies and accessories. If you just made an order, we will begin to process the order immediately. If you want to add or delete items, that's not a problem, please  Contact   us within 24 hours to make the change. Changes are not possible after 24 hours.

ALL ORDERS:

PAC -ORG usually stocks most items, but many items are special order and require a 4-7 day in-house delivery and set-up time BEFORE we can ship your entire order. If you request (and pay the extra shipping & handling costs) we will ship partial orders on request.

SPECIAL ORDERS:

Some Scientific Equipment and Systems are not normally stocked here in our small warehouse. In these cases, there is a *SPECIAL ORDER notice placed by each item throughout our website. These special order systems and accessories require a 4-7 WORKING  day delivery to reach our technicians. Orders that have been delayed by this period are automatically moved to the head of the line in processing once we get the items and can outfit them to a customer's lab particular needs.

PAYMENTS:

For US & International Sales, we accept VISA, MasterCard, American Express and Discover Card without charging our customers and field researchers any card fees. International customers are required to pay a 1.5% International Card Transaction fee that we have no control over.

For US Payments we can also accept PAYPAL from VERIFIED USERS with VERIFIED ADDRESSES. All PAYPAL transactions are subject to PAYPAL's 3.5% transaction fee. Unfortunately we cannot waive this fee.

For International Payments with KNOWN Customers or Field Researchers, we MAY accept PAYPAL on a limited and secure basis from PAYPAL from VERIFIED USERS with VERIFIED ADDRESSES. All PAYPAL transactions are subject to PAYPAL's 3.5% transaction fee. Unfortunately we cannot waive this fee.

We prefer that all International Users pay via Credit Card.

For International Customers who wish to use secure BANKWIRE transfers, we will accept the BANKWIRE at the daily exchange rate PLUS these additional fees:  0-$1000   Fee: $15.00 + $25 exchange rate flat fee.  $1000-$3000  Fee: $25.00 + $50.00 exchange rate flat fee. Please email us for more information if interested in a BANKWIRE PAYMENT to mfp.pacific@gmail.com

SHIPPING:

We ship all USA packages UPS GROUND, 1st Class, Parcel Post and USPS PRIORITY AIRMAIL, whichever is most economical to both the customer and PAC-ORG-LABS. Our ordering system automatically sets a basic rate. Example: A customer orders 1 pair of electrodes, the base rate will be $4.50, it would be wise for the customer to order many pairs of electrodes and get the same basic rate shipping up to several ounces. Customers might actually see their single pair of electrodes come by way of a 1st class envelope with only a $1.20 worth of postage instead, but will still be charged the base rate by our system.

HANDLING CHARGE:

We charge a large box or multiple box handling charge for any order over 20 lbs. This fee can be as high as $5.00 per extra box and packaging.

INTERNTIONAL SHIPPING: 

We only ship USPS AIRMAIL PRIORITY for all parcels up to 69 lbs.  UPS (United Parcel)  or FEDEX is not available to ANY customer, for any reason.

PACKAGE INSURANCE: Packages are only insured at the base rate (the rate the VALUE is set to, minus 50% values as set by USPS. If you want full value insurance YOU MUST TELL US so that we can add it in your QUOTE and at time of shipping.

If we do self insure any systems or item, it will be for exact REPALCEMENT VALUE of the basic part.

CUSTOMS:

The customer is FULLY RESPONSIBLE for all CUSTOMS REGULATIONS, IMPORT FEES and COSTS. Customer is also responsible to check to make sure that items and systems are legal to import and use. Customer will fully hold PAC-ORG-LABS harmless in all dealings with your local Custom's Department.

CUSTOMER is responsible for CORRECT SHIP TO INFO.

IF any item gets sent back to us for any reason that is out of PAC-ORG-LABS control, the customer will have to pay the return shipping and processing fees plus pay the re-send shipping fees BEFORE  their order will be resent.

DAMAGES FROM SHIPPING:

Once the parcel safely leaves our shipping desk, the parcel and it's contents become the property of the CARRIER until delivery is made. Once delivery is made, QUICKLY INSPECT the box for damages. If at all damages or items are rattling around, make the DELIVERY PERSON WAIT until you open and verify that the parcel was not damaged in transit. ALL DAMAGE CLAIMS MUST BE MADE TO THE CARRIER and not to PAC-ORG-LABS.

Returns for Credit or a Refund:

Pac-Org Distributing wants you to be happy with your purchase, however, we do not offer any sort of Trial Period sales, including short term examination of our products without PRIOR written authorization.

ALL REFUNDS REQUESTS MUST BE MADE IN WRITING WITHIN 7 (SEVEN) DAYS after receiving your PACKAGE.

The period begins when the USPS or UPS stated they delivered the package.

Our Return Policy

Adopted November 2005

If you are DISSATISFIED with your PURCHASE for any ACTUAL REASON

(Special Orders and International Orders are not allowed to use this return policy)

Make sure you are ordering what you want, right from the start, as these items and systems offer no return policy!

If we allow a refund, it will be using Return Policy below. Any refund will be refunded    MINUS  the FOLLOWING:

1- MANDATORY 15% Restocking Fee

(non-negotiable)

2- Original Shipping, Packing and Insurance Fees we incurred

3- Original Credit Cards Fees of between 3.5% for MasterCard & VISA  to 3.75% for AMEX and 3.50% for PAYPAL

(Credit Card Fee's are also NON-REFUNDABLE)

4- Returns need to be in fully resellable condition, no marks, dents, scuffs, dings, broken cords, worn down knobs or labels, no tarnished or bent up metals.

Colloidal Liquid Products must be returned UNOPENED  and SEALED.

5-If you send a product back for refund and it is

not in sellable condition, we are authorized under these terms and by your acceptance of these terms by continuing to proceed with your order, that Pac-Org is authorized to charge you a nominal reconditioning or replacement fee of the affected part, metals, etc, up to 100% of it's original value.

6- Terms for these legalities will be concluded in the Courts of Utah, Salt Lake County Division or Washington County, Oregon, depending on where you unit was shipped from.

7- CREDIT CARD CHARGE BACKS initiated by you, without CONTACTING Pac-Org in writing first:

We, as the MERCHANT,  will dispute ANY CREDIT CARD CHARGE BACKS unless you send back your ENTIRE PACKAGE, including ALL accessories FIRST for inspection. When a MERCHANT BLOCKS any VISA, MASTERCARD or DISCOVER CARD Refund, the MERCHANT has up to 30 days under the law to dispute any UNAUTHORIZED CHARGEBACK initiated by any CUSTOMER.

We want to be fair, but we will not allow ABUSE or FRAUDULENT Orders to interfere with this RETURN POLICY. Unlawful chargeback's and failure to return the products under the terms of this policy will result in legal action and will be reported to your LOCAL ATTORNEY GENERALS OFFICE and or your LOCAL POLICE DEPARTMENT as a THEFT CHARGE.

To use this RETURN POLICY:

Step 1: CONTACT us via EMAIL or the PHONE for RETURN AUTHORIZATION NUMBER (MANDATORY or your package will NOT BE accepted and you will be charged twice by your carrier to resend it again)

*Money back refund will be made at Pac-Org Labs own discretion, after inspection of the merchandise. Pac-Org Labs reserves the right to send refund in Check or Money Order form, or via Charge Back onto your Original Credit Card. ALL Charge Card refunds are subject to a $15 fee.