PAC-ORGANIX-LABS
normally stocks many of the items we sell, however, there are a few items we
don't stock. If you ordered any of the following items, please be aware that the
following need to be special ordered from our distributor or the factory. The
chart below indicates what our past ordering process and delays have been. Your
order may or may not fit the delay chart, as each item is unique. When we are
required to special order an item in for you, we immediately place the order
within hours of your verified payment. The ordering times listed below only
include the time taken to deliver, test and burn in your item. USPS or UPS Times
once it leaves here will be emailed to you along with a tracking number, if
available.
PS-50, PS-75, PS-120, PS-199, PS-400 and
PS-500 Lab Power supply systems are special ordered out of our
distributors in Florida or Arizona and can take up to 8 days to
get into our team. Once here, we outfit, test and burn your
system in for 12 hours. Your system is packed up with all your
accessories and options and sent via UPS Ground or Priority
Airmail.
PS-10, PS-20 are custom built here on site to
order. Our teams requires 3-4 days of build/test time prior to
shipping. Once shipped, you will be notified by email with the
UPS or USPS tracking number. This tracking email may or may not
have an anticipated delivery date.
19" Commercial
Rack Mounted Systems such as the PS-1000, PS-1500 and the
PS-2000 require a 12-14 day build/test time prior to shipping.
Once shipped, you will be notified by email with a UPS or USPS
tracking number.
This tracking email may or may not have an anticipated delivery
date.
SPECIAL ORDERS
Some Scientific Equipment and Systems (all those listed above
under 'ALL ORDERS' are not normally
stocked here in our small warehouse. The list also includes the NST-120 and
International NST-220 units. The NST lead-time for outfitting, testing takes
about 4 days for NST-120's. NST-220's are custom built right at the factory and
they take 7-14 days to get into our team.
Once here, we outfit, test and burn your system in for 12 hours. Your
system is packed up with all your accessories and options and sent via UPS
Ground or Priority Airmail.
Orders that have been excessively delayed by this period are
usually
moved to the head of the line in our processing queue.
HOW TO PAY
BEFORE WE CAN SHIP YOUR ORDER, your payment must be VERIFIED
and settled into our account system prior to your shipment being mailed.
Often times International Payments cannot be
verified and our system may place an automatic hold on
your order. This hold usually lasts 3 to 5 days, but has lasted
up to thirty days in rare instances. The automatic hold is
sometimes necessary to reduce fraudulent credit cards and
theft.
-If you do not want the possible 30 day hold, you may
opt for completing a SECURE BANKWIRE TRANFSER.
We will pay your Credit Card Use fee's on most orders. We
accept VISA, MasterCard,
American Express and Discover Card without charging our customers any card fees. International customers are required to pay a 1.5%
International Card Transaction fee on every order, which we have no control over.
For US Payments
we accept PAYPAL from VERIFIED USERS with VERIFIED ADDRESSES. All PayPal
transactions 'may' be subject to PAYPAL's 3.5% transaction fee.
For International Payments
we accept PAYPAL on a limited and
secure basis from
VERIFIED USERS with VERIFIED ADDRESSES.
All PAYPAL
transactions are subject to PAYPAL's 3.5% transaction fee. Unfortunately we
cannot waive this fee. We prefer that all International Users pay via Credit
Card via secure PAYPAL whenever possible.
For International Customers
who wish to use secure BANKWIRE
transfers, we will accept the BANKWIRE at the daily exchange rate PLUS these
additional fees: 0-$1000 Fee: $25 exchange rate flat
fee. $1000-$3000 Fee: $29 exchange rate flat fee. Please
email us for more information if interested in a BANKWIRE PAYMENT to
mfp.pacific@gmail.com
SHIPPING
We ship all USA packages UPS GROUND, 1st Class, Parcel Post
and USPS PRIORITY AIRMAIL, whichever is most economical to both the customer and
PAC-ORG-LABS. Our ordering system automatically sets a basic rate. Example: A
customer orders 1 pair of electrodes, the base rate will be $4.50, it would be
wise for the customer to order many pairs of electrodes and get the same basic
rate shipping up to several ounces. Customers might actually see their single
pair of electrodes come by way of a 1st class envelope with only a $1.20 worth
of postage instead, but will still be charged the base rate by our system.
HANDLING CHARGE
We charge a large box or multiple box handling charge for any
order over 20 lbs. This fee can be as high as $15.00 for large boxes over 30
pounds. We prefer to ship in one larger box, over that of many smaller boxes, as
adding multiple boxes costs the customer and Organix Tech more money. Rest
assured that we will package and mail in the most economical way we can.
INTERNATIONAL SHIPPING
We only use
USPS AIRMAIL PRIORITY (or Global EMS) for all parcels up to 69 lbs.
UPS (United Parcel) or FEDEX, DHL, etc. is not available to ANY
International Customers at this time.
US & INTERNATIONAL PACKAGE INSURANCE
All shipments are normally insured at the base rate
(the rate the VALUE is set to, minus 50% value as set by USPS).
It is highly recommended that International
Customer pay for the extra Insurance, unfortunately, only GLOBAL
EMS offers full coverage. Global EMS base rates are about 25%
higher across the board. The customer MUST INFORM US and
actually pay for GLOBAL EMS + INSURANCE or your packages will go
out Priority Airmail.
Again, it is a good idea to tell us you want want full
value insurance before we make you a quote and accept payment. If we do self insure any systems or item
per our own good will, it will only be for
exact REPLACEMENT VALUE of the basic part.
CUSTOMS, TAXES, IMPORT FEES &
TARIFFS
The customer is FULLY RESPONSIBLE for all CUSTOMS
REGULATIONS, IMPORT FEES, TARIFF'S and taxes. It is the Customers responsibility to
verify and
make 100% sure that these items and power supplies are allowed to be imported.
Customer will
fully hold Organix Tech and it's owners completely harmless in all dealings with your local Custom's
Department. The Customer is fully responsible for items lost, stolen or seized
by Custom's officials. Please inspect your package and immediate
make a claim of loss or theft to your local Custom's office, NOT
PAC-ORGANIX-LABS.
CUSTOMER is responsible for CORRECT SHIP TO
INFO.
IF any item gets sent back to us for any reason that is out
of PAC-ORGANIX-LABS control, the customer will have to pay the return shipping and
processing fees plus pay the re-send shipping fees BEFORE their order will
be resent.
DAMAGES FROM US or
INTERNATIONAL SHIPPING
Once the parcel safely leaves our shipping desk and is
accepted by UPS or USPS, the parcel and it's contents
become the property of the CARRIER until delivery is made. Once delivery is
made, QUICKLY INSPECT the box for damages. If there is any damages or items are
rattling around, make the DELIVERY PERSON WAIT until you open and verify that
the parcel was not damaged in transit. ALL DAMAGE CLAIMS MUST BE MADE TO THE
CARRIER and not to PAC-ORG-LABS.
WARRANTY & REPAIRS
The following warranties apply-
PS-10 and PS-20 both carry a 10 Year Parts & Labor
warranty and is offered by PAC-ORG-LABS Directly. Your unit will
be repaired or replaced at our discretion. We reserve the right
to update and upgrade hardware, firmware, jacks, leads,
switches, timers, etc at the time of repair. If we decide an
upgrade of these items is called for, we will normally do any
upgrades at the time of warranty service free of charge.
PS-50, PS-75, PS-120, PS-199, PS-400 and PS-500 are all built
and warranted by their actual manufacturers, and not
PAC-ORG-LABS or DIGIPRO. Please refer to your System Guide for
information on how to obtain an Return Auth Number . The normal
warranty period is 1 year parts & labor or as prescribed by the
units manufacturer.
PS-1000, PS-1500 and PS-2000 all carry a 2 Year Parts & Labor
warranty on the LVDC and control sections of these units.
Embedded NST-120 or NST-220 modules both fall under their own
manufactures warranty, which is usually 1 year parts & labor.
NST-120 and NST-220 units are made by Scott France Co and should
be returned directly to that manufacture, not PAC-ORG-LABS.
Please see your BST Guides for more information.
Customers are responsible to pay for shipping (including
insurance) to get the units back to PAC-ORG-LABS, or the other
manufacture
Other items, such as colloidal products, electrodes and other
'usable items' are not covered under any warranty period.
If you want any repairs made and your unit is outside the
warranty period, please do not hesitate to call or email us. We
might be able to help you get it repaired or replaced at dealer
cost. We promise to sell you replacement items down the road at
a discount, to keep you always up and running.
SATISFACTION GUARANTEE / UPGRADE or
TRADE-IN REQUESTS
Please make sure you are ordering what you want, right
from the start, as many items and systems offer a no return policy.
Pac-Org Distributing wants you to be happy
with your purchase, however, we do not offer any sort of 'trial examination
periods' including testing of our systems or products without PRIOR
(before the sale) written authorization by a Supervisor at PAC-ORG LABS.
If you are dissatisfied with your purchase (free
accessories, add-ons and give always have no guarantee
whatsoever and cannot be warranted, repaired or replaced) for any
reasonable excuse and your intended return is not due to any
factory defect or warranty issue,
we may be able to assist you if you contact us within 30 days of
getting your package.
In lieu of a full refund or return, we may
be able to allow you
to upgrade to another system or product at no additional cost or at a
deeply discounted cost (depends on the item and situation).
No matter if it is a Satisfaction Guarantee or an upgrade
request, the customer is responsible for shipping costs required to send
the item back to us.
If if it for an upgrade or replacement and not a warranty issue
as verified and accepted by our staff, the customer must
also pay for shipping costs we incur to make
a replacement or upgrade. Most Special Orders and
International Orders are not allowed to use
this return policy.
If you contact us within the 30 day period and
we allow a replacement, upgrade, exchange or refund, these situations
will all be subject to the following rules below.
Any Satisfaction
Guarantee, Refund, Exchange, Upgrade or replacement
will be made back to the original purchaser
MINUS
the
FOLLOWING:
1- all returns (other than warranty issues) shall
be charged a MANDATORY 15% restocking fee (non-negotiable)
2- minus the Original Shipping, Packing and Insurance Fees we
incurred in the first place as well as,
3- minus the Original Credit Cards Fees of between 3.5% for
MasterCard & VISA to 3.75% for AMEX and 3.50% for PAYPAL
(Credit Card Fee's are also non-refundable in
most cases)
4- All Returns for replacement,
upgrades or refunds must be returned in fully
resalable condition, this means the item cannot have any marks, dents, scuffs, dings, broken cords, worn
down knobs or labels, no tarnished or bent up metals or other items which
have to be fixed or reconditioned. Colloidal Liquid Products must be returned UNOPENED and SEALED.
Customer pays SHIPPING BOTH WAYS if item is being
returned, refunded or upgraded and is not
a verified warranty issue.
If a verified warranty replacement,
the customer only pays shipping back to our depot and
PAC-ORG-LABS will pay to ship a replacement, refurbished or
upgraded item (at our discretion) back to the customer. *CONUS
only, if you are an International Customer, we will work with
you on a case by case basis.
5- If you send a product back for refund and it is
not in resalable
condition, we are authorized under these terms and by your acceptance of
these terms by continuing to proceed with your order, that Pac-Org is
authorized to charge you a nominal reconditioning or replacement fee of
the affected part, metals, etc, up to 100% of it's original value.
6- Terms for these legalities will be concluded in
the Courts of Washington County,
Oregon, depending on where you unit was shipped from.
7- CREDIT CARD CHARGE BACKS initiated by you,
without CONTACTING Pac-Org first, will not be tolerated. We, as the MERCHANT, will dispute ANY CREDIT
CARD CHARGE BACKS unless you send back your ENTIRE PACKAGE, including ALL
accessories FIRST for inspection. It should be noted that we as the Merchant
will exercise our right to old any charge-back for up to 30 days under
the law to dispute any UNAUTHORIZED CHARGEBACK initiated by any CUSTOMER.
If for some reason your bank is able to capture an unauthorized
charge back, we reserve the right to re-bill your card
automatically ONCE AGAIN to re-capture the funds while the
dispute period of 30 days is going on. We want to be fair, but we will not allow ABUSE or
FRAUDULENT Orders to interfere with this RETURN POLICY. Unlawful
chargeback's and failure to return the products under the terms of this
policy will result in legal action. You will be reported to your LOCAL
ATTORNEY GENERALS OFFICE and or your LOCAL POLICE DEPARTMENT and charged
with theft.
To use any of the Policies on this page:
Step 1:
CONTACT us via EMAIL or the PHONE for
RETURN AUTHORIZATION NUMBER (this is mandatory or your package will NOT BE
accepted and you will be charged twice by your carrier to resend it
again)
Step 2:
Package up the actual item (do not include the accessories
if you are only replacing a power supply). Ship the parcel,
postage paid to the return address you will receive from either
Marc or Tony after contacting us.
**Customer PAYS all return costs for both WARRANTY or SATISFACTION
REPLACEMENT guarantee as listed above and per the terms listed
on this page.
Step 3: Sit back and wait, we'll get right on your
issue, but please remember, we are not responsible for items
sent back that are found not to be defective. In other words, if
you didn't know how to operate a unit, you must not have read
all the included Guides, Books and Addendums.
*Money back refund will be made at Pac-Org Labs own
discretion, after inspection of the merchandise.
Pac-Org Labs reserves
the right to send refund in Check or Money Order form, or via Charge Back
onto your Original Credit Card.
ALL Charge Card refunds are subject to a
$15 fee.
Some items and issues may not be
covered or discussed on this page, please EMAIL us before making
any rash returns, judgments so that we can address them quickly
and to your satisfaction.
QUESTIONS? EMAIL
mfp.pacific@gmail.com
